We are committed to providing clear, reliable and helpful customer support for customers purchasing women’s loungewear, jeans, knitwear and cardigans. If you have a question about a product, order, delivery, return or any other matter relating to your purchase, you can contact us using the details below.
Company: Bellgrave
Address: 21 GIRDLERS CLOSE, COVENTRY, CV3 6LS
Email: support@bellgrave.online
Telephone: +44 7606056033
1. General Customer Enquiries
You may contact us if you have any general questions about our products, website, ordering process, availability, delivery or customer service. Please provide enough information for us to understand your enquiry and assist you as efficiently as possible.
2. Product Enquiries
If you would like more information before placing an order, you may contact us regarding women’s loungewear, jeans, knitwear and cardigans. Product enquiries may include questions about product descriptions, available options, sizing information, materials, care information or other details displayed on the relevant product page.
3. Order Enquiries
For questions relating to an existing order, please include your order number and the name used when placing the order. Providing accurate order information helps us locate your purchase and respond to your enquiry more efficiently.
You may contact us regarding order confirmation, order details, order status or other matters connected with an order you have placed.
4. Changes to an Order
If you believe you have entered incorrect information when placing an order, contact us as soon as possible.
Depending on the processing status of the order, it may not always be possible to change product selections, quantities, delivery information or other order details after the order has been submitted.
We will review your request based on the status of the order at the time your message is received.
5. Delivery Enquiries
If you have questions about the delivery of your order, contact us and provide your order details together with a clear description of your enquiry.
Delivery enquiries may include questions concerning dispatch, delivery progress, delivery information or an order that you believe has not arrived as expected.
6. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If you notice an error in your delivery details, contact us promptly. We will review whether the information can still be corrected.
Once an order has progressed beyond the point where changes can reasonably be made, we may be unable to amend the delivery information.
7. Missing Items
If you receive your order and believe that an item is missing, please contact us with your order number and details of the item you believe is missing.
Where appropriate, we may request additional information that enables us to investigate the matter and determine an appropriate resolution.
8. Incorrect Items
If you receive an item that does not correspond with the item ordered, please contact us and provide your order details together with a description of the item received.
We may request photographs or other reasonable information to help us verify the issue and determine the appropriate next steps.
9. Damaged Items
If an item arrives damaged, please contact us as soon as reasonably possible.
To assist with our review, you may be asked to provide your order number, a description of the damage and clear photographs showing the condition of the product and, where relevant, its packaging.
Please retain the affected item until we have provided further instructions.
10. Returns and Refund Enquiries
If you wish to ask about returning an item or obtaining a refund, contact us before taking further action where instructions are required.
Please provide your order number, the item concerned and the reason for your enquiry.
Return and refund matters will be handled in accordance with the applicable return and refund terms provided on our website and any rights available to consumers under applicable UK law.
11. Cancellation Enquiries
If you wish to request cancellation of an order, contact us as soon as possible and provide your order information.
Whether an order can be cancelled may depend on its processing or dispatch status and any applicable consumer cancellation rights.
Where an order can no longer be cancelled before dispatch, any available return or cancellation rights may need to be exercised after delivery.
12. Payment Enquiries
You may contact us if you experience an issue relating to payment for an order.
When contacting us about a payment matter, please provide your order details and describe the issue clearly.
For security reasons, you should not send complete payment card information, passwords, security codes or other confidential financial credentials by email or through general customer service communications.
13. Website and Technical Enquiries
If you experience a technical issue while using our website, you may contact us with a description of the problem.
Useful information may include the page or section affected, what you were attempting to do and any error message displayed.
Please do not send passwords or other sensitive account credentials.
14. Personal Information Enquiries
You may contact us if you have questions regarding personal information that you have provided in connection with your use of our website or an order.
Where a request concerns personal information, we may need to take reasonable steps to verify your identity before providing information or carrying out certain requests.
This is intended to protect customer information from unauthorised access or disclosure.
15. Complaints
If you are dissatisfied with a product, service or customer service experience, you may submit a complaint using our contact details.
Please provide a clear explanation of the issue, any relevant order number and the outcome you are requesting.
We will review the information provided and respond appropriately based on the circumstances of the complaint.
16. Information to Include When Contacting Us
To help us deal with your enquiry efficiently, please include relevant information where applicable, such as:
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Your full name
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Your order number
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The email address used for the order
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The product concerned
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A clear description of the issue
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Relevant photographs where the enquiry concerns an incorrect, damaged or defective item
Please provide only information that is necessary for us to deal with your enquiry.
17. Contact by Email
For written customer service enquiries, you can contact us at:
Email is suitable for enquiries requiring detailed information, order references or supporting photographs.
Please ensure that the information you provide is accurate so that we can identify the relevant order or enquiry.
18. Contact by Telephone
You may contact us by telephone at:
+44 7606056033
For order-related enquiries, please have your relevant order information available when contacting us.
We will only discuss customer or order information where it is appropriate to do so and where reasonable verification can be completed.
19. Postal Correspondence
Written correspondence may be sent to:
Bellgrave
21 GIRDLERS CLOSE
COVENTRY
CV3 6LS
When sending correspondence about an order, include sufficient information for us to identify the relevant purchase and understand your request.
Please do not send returned products to this address unless you have been instructed to do so as part of the applicable return process.
20. Customer Support Commitment
We aim to deal with customer enquiries in a professional, fair and reasonable manner.
When reviewing an enquiry, we may use the order information, correspondence and other relevant details available to us in order to understand the matter and provide an appropriate response.
Nothing in this Contact Us information is intended to limit or exclude any rights that cannot lawfully be limited or excluded under applicable UK consumer law.
Contact Details
Company: Bellgrave
Address: 21 GIRDLERS CLOSE, COVENTRY, CV3 6LS
Email: support@bellgrave.online
Telephone: +44 7606056033