Shipping Policy

This Shipping Policy explains how orders for women’s loungewear, jeans, knitwear and cardigans are prepared, dispatched, delivered and managed. Please read this policy carefully before placing an order.

1. Order Processing

Once an order has been successfully placed and payment has been accepted, the order will enter our processing system. Orders are reviewed to confirm product availability, customer details and shipping information before being prepared for dispatch.

Processing may include order verification, product preparation, quality checks, packaging and the creation of shipping documentation.

2. Shipping Address Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check the recipient name, building number, street name, postcode and any other relevant delivery information before completing your purchase.

We cannot guarantee successful delivery where incorrect, incomplete or outdated shipping information has been provided.

3. Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We will try to update the shipping information where the order has not yet been processed or dispatched. However, once an order has entered the dispatch process, we may not be able to change the delivery address.

Address changes are not guaranteed.

4. Order Preparation

Products are prepared and packaged with reasonable care before dispatch.

For clothing products such as loungewear, jeans, knitwear and cardigans, packaging may vary depending on the number of items ordered, the product type and the packaging requirements necessary to protect the goods during transportation.

5. Dispatch Confirmation

Where applicable, customers may receive a dispatch confirmation after their order has been prepared and handed over for delivery.

The dispatch confirmation may contain shipping or tracking information where such information is available.

A dispatch confirmation means that the order has left the order-processing stage and has been transferred for delivery.

6. Delivery Times

Delivery times may vary depending on the delivery destination, order volume, carrier operations and circumstances affecting transportation.

Any delivery estimate provided during checkout, in an order confirmation or in a shipping notification should be treated as an estimated delivery period rather than a guaranteed delivery date unless expressly stated otherwise.

7. Delivery Delays

Although reasonable efforts are made to facilitate timely delivery, delays may occasionally occur due to circumstances outside our reasonable control.

These circumstances may include transportation disruption, adverse weather, public holidays, operational delays, customs procedures, incorrect address information, unusually high order volumes, local delivery restrictions or other carrier-related issues.

A delay does not automatically mean that an order has been lost.

8. Tracking Information

Where tracking is available, customers may receive tracking details after dispatch.

Tracking information may not become active immediately after the order has been dispatched because carriers may require additional time to scan and register the parcel within their delivery network.

Tracking updates are controlled by the relevant delivery provider and may occasionally be delayed.

9. Multiple-Item Orders

Where an order contains several products, the items may be packaged and delivered together or separately depending on availability, packaging requirements or shipping arrangements.

Customers may therefore receive more than one parcel for a single order.

Separate parcels may also arrive on different dates.

10. Delivery Attempts

The delivery provider may attempt to deliver the parcel to the shipping address supplied with the order.

If no one is available to receive the parcel, the delivery provider may make another delivery attempt, leave delivery instructions, deliver the parcel to an appropriate collection location or take another action permitted under its delivery procedures.

Customers should monitor available tracking information where applicable.

11. Failed Delivery

If delivery cannot be completed because the customer provided incorrect or incomplete information, failed to collect the parcel, refused delivery without an agreed reason or otherwise prevented successful delivery, additional handling or shipping arrangements may be required.

If a parcel is returned to us, customers should contact us so that the circumstances can be reviewed.

12. Parcels Marked as Delivered

If tracking information shows that a parcel has been delivered but you cannot locate it, please first check the delivery location carefully.

Where appropriate, customers should check with other members of the household, reception areas, building management or other safe locations where the parcel may have been left.

If the parcel still cannot be located, please contact us with your order information so that the matter can be reviewed.

13. Lost Parcels

A parcel will not automatically be treated as lost merely because its delivery is delayed.

Where a parcel appears to have been lost during transportation, we may need to review available tracking information or make enquiries regarding the shipment before determining the appropriate resolution.

Customers should provide any information reasonably required to assist with the investigation.

14. Damaged Parcels

If a parcel arrives visibly damaged, customers should inspect the contents as soon as reasonably possible.

If the products inside the parcel have also been damaged, please contact us and provide the relevant order details together with a clear description of the problem.

Photographs of the parcel, packaging and affected products may be requested where reasonably necessary to assess the issue.

15. Incorrect Items

If you receive an item that is materially different from the product ordered, please contact us and provide your order details and information about the item received.

We will review the order records and determine the appropriate next steps.

Please do not dispose of, alter or unnecessarily use an incorrectly supplied item while the matter is being reviewed.

16. Responsibility After Delivery

Once an order has been successfully delivered to the address provided by the customer, responsibility for keeping the parcel safe normally passes to the recipient, subject to applicable consumer rights.

Customers should therefore provide a secure and suitable delivery address whenever possible.

17. Circumstances Beyond Reasonable Control

We will not be responsible for delays caused solely by events outside our reasonable control where we have taken reasonable steps to manage the situation.

Such events may include severe weather, transportation disruption, carrier network failures, public emergencies, governmental restrictions, industrial action or other circumstances that materially interfere with normal delivery operations.

Nothing in this section is intended to remove or restrict rights that cannot lawfully be excluded under applicable UK consumer law.

18. Customer Responsibilities

Customers are responsible for reviewing their order and delivery information before completing checkout.

Customers should also monitor order communications and tracking information where available and contact us within a reasonable period if they believe there is a delivery problem.

Providing accurate information and responding promptly to delivery issues can help prevent unnecessary delays.

19. Consumer Rights

This Shipping Policy does not limit any mandatory rights available to consumers under applicable laws in the United Kingdom.

Where any provision of this policy conflicts with a legal right that cannot be excluded or restricted, the applicable legal requirement will take priority.