1. General Information
These Terms and Conditions govern the use of this website and the purchase of women’s clothing products offered through it, including women’s loungewear, jeans, knitwear and cardigans. By accessing the website, browsing products, creating an order, or completing a purchase, you agree to comply with these Terms and Conditions. If you do not agree with these terms, you should not place an order through the website.
2. Seller Information
The website is operated by:
Company: Bellgrave
Address: 21 GIRDLERS CLOSE, COVENTRY, CV3 6LS
Email: support@bellgrave.online
Telephone: +44 7606056033
Customers may use the above contact details for questions relating to orders, products, payments, deliveries, returns, refunds, complaints or these Terms and Conditions.
3. Eligibility to Purchase
Customers placing an order must be legally capable of entering into a binding contract. By submitting an order, you confirm that the information you provide is accurate, complete and up to date and that you are authorised to use the payment method selected for the purchase.
Where a customer purchases on behalf of another person or organisation, the customer confirms that they have authority to enter into the transaction on that person's or organisation's behalf.
4. Product Information
We aim to provide clear and accurate descriptions of the women’s loungewear, jeans, knitwear and cardigans available through the website. Product pages may contain information concerning styles, colours, materials, sizes, features, care instructions and other relevant characteristics where such information is available.
Customers should review the applicable product description and available size information carefully before placing an order.
Minor differences may occur between the appearance of a product on a screen and the physical product due to differences in lighting, photography, display settings, screen calibration or manufacturing variation.
5. Product Availability
All products are offered subject to availability. Adding an item to a shopping basket does not reserve the product.
If a product becomes unavailable after an order has been submitted, we may contact the customer and take appropriate action regarding the unavailable item, including cancelling the affected item and arranging any applicable refund.
We do not guarantee that a particular product, size, colour or style will remain available for any specific period.
6. Prices
The price applicable to a product will be the price displayed on the website when the customer submits the order, subject to correction of obvious pricing or technical errors.
Customers should review the final order summary before confirming payment.
If an obvious pricing error occurs, we may contact the customer before processing the affected order. Where appropriate, the customer may be offered the opportunity to proceed at the correct price or cancel the affected item.
7. Orders and Order Acceptance
Submitting an order constitutes an offer by the customer to purchase the selected products.
After an order is submitted, the customer may receive an electronic acknowledgement confirming that the order has been received. Such an acknowledgement does not necessarily mean that the order has been accepted.
An order is accepted when it has been processed for fulfilment or when confirmation of acceptance is otherwise communicated to the customer.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, information provided appears incorrect, an obvious pricing error has occurred, or the transaction presents a reasonable risk of fraud or misuse.
8. Payment
Customers must pay for orders using the payment methods made available during checkout.
By providing payment information, the customer confirms that they are authorised to use the selected payment method and authorise the applicable amount to be charged in connection with the order.
An order may not be processed if payment cannot be successfully authorised or completed.
Customers are responsible for ensuring that all billing and payment information submitted during checkout is accurate.
9. Delivery Information
Customers must provide a complete and accurate delivery address when placing an order.
The customer is responsible for checking the delivery details before completing the order. Incorrect or incomplete information may cause delays or prevent successful delivery.
Any delivery information or estimated delivery period provided to the customer is intended to assist with planning and does not remove any rights available under applicable UK consumer law.
Where delivery is delayed by circumstances outside our reasonable control, we will take reasonable steps to address the situation where possible.
10. Risk and Ownership
Responsibility for the goods will pass to the customer in accordance with applicable consumer law, generally when the goods are delivered to the customer or to a person identified by the customer to receive them.
Ownership of the goods passes to the customer once full payment for the relevant goods has been received.
Customers should inspect delivered parcels within a reasonable period and contact us if products are missing, damaged, incorrect or otherwise affected by a problem.
11. Right to Cancel
Where the customer qualifies as a consumer under applicable UK law, statutory cancellation rights may apply to eligible distance purchases.
Any applicable cancellation right is subject to the conditions, time limits and exceptions established by law.
Customers wishing to exercise an applicable cancellation right should contact us using the contact information provided in these Terms and Conditions and provide sufficient information for the relevant order to be identified.
Cancellation rights may not apply to certain goods where an applicable legal exception exists.
12. Returns and Refunds
Returns and refunds will be handled in accordance with applicable UK consumer law and any return and refund information made available on the website.
Customers requesting a return should provide their order information and details of the product concerned so that the request can be reviewed.
Where a return is accepted, customers should follow the return instructions provided to them.
Products should be handled with reasonable care while they remain in the customer's possession.
Where a refund is due, it will be processed in accordance with the applicable legal requirements and the circumstances of the return.
13. Faulty, Damaged or Incorrect Products
Customers should contact us if they receive an item that is faulty, damaged, materially different from its description or different from the product ordered.
Customers should provide relevant order information and a clear description of the issue.
Where appropriate, we may request photographs or other reasonable information to help assess the problem.
Nothing in these Terms and Conditions is intended to exclude or restrict statutory rights relating to goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.
14. Clothing Sizes, Fit and Care
Clothing fit may vary depending on the design, fabric, cut and individual body shape. Customers should review available sizing information before purchasing women’s loungewear, jeans, knitwear or cardigans.
Where product care instructions are supplied, customers should follow those instructions carefully.
Damage caused by improper washing, drying, ironing, storage, alteration, misuse, accidental damage or failure to follow applicable care instructions may not constitute a product defect.
Normal wear resulting from ordinary use is not necessarily evidence that a product was defective when supplied.
15. Website Use
Customers may use the website for lawful personal shopping and informational purposes.
Users must not intentionally interfere with the operation, security or availability of the website.
Users must not attempt to obtain unauthorised access to restricted areas, systems, accounts, data or technical infrastructure associated with the website.
Users must not use automated systems or other methods in a manner that places an unreasonable burden on the website or disrupts its normal operation.
We reserve the right to restrict access where reasonably necessary to protect customers, systems or the proper operation of the website.
16. Intellectual Property
Website content, including original text, page layouts, graphics and other materials created for the website, may be protected by intellectual property laws.
Unless otherwise permitted by law, website content must not be reproduced, distributed, commercially exploited, modified or republished without appropriate authorisation.
Customers may view and use website information for ordinary personal shopping purposes.
These Terms and Conditions do not transfer ownership of any intellectual property rights to website users.
17. Liability
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be unlawful under UK law.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control, except where applicable law provides otherwise.
Customers are responsible for protecting their devices, account information and payment credentials when using the website.
Nothing in this section affects mandatory consumer rights or any other rights that cannot lawfully be excluded or restricted.
18. Events Outside Reasonable Control
We will not be responsible for a delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control.
Such circumstances may include significant transportation disruption, telecommunications failures, major system failures, natural events, governmental restrictions, industrial disruption or other comparable events.
Where such circumstances affect an order, we will take reasonable steps to minimise the effect and resume normal performance where reasonably possible.
19. Changes to These Terms
We may revise these Terms and Conditions where necessary to reflect changes to the website, products, operational practices, legal obligations or other legitimate business requirements.
The Terms and Conditions applicable to an order will normally be those in effect when the customer places the relevant order, unless a change must apply for legal or regulatory reasons.
Customers are encouraged to review these Terms and Conditions before completing a purchase.
20. Governing Law, Consumer Rights and Contact
These Terms and Conditions are intended to operate in accordance with applicable laws of the United Kingdom.
If you are a consumer, you may have mandatory statutory rights concerning contracts, delivery, cancellation, faulty goods, refunds and other matters. Nothing in these Terms and Conditions is intended to remove or reduce rights that cannot legally be excluded.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Questions, complaints or requests concerning an order or these Terms and Conditions may be submitted using the following details:
Company: Bellgrave
Address: 21 GIRDLERS CLOSE, COVENTRY, CV3 6LS
Email: support@bellgrave.online
Telephone: +44 7606056033