Privacy Policy

This Privacy Policy explains how Bellgrave collects, uses, stores, protects, and handles personal information when customers visit the website, make a purchase, contact customer service, or otherwise interact with our online store. This policy applies to customers purchasing Women’s Loungewear, Women’s Jeans, Women’s Knitwear & Cardigans, and other products offered through the website.

1. Business Contact Information

Bellgrave
21 GIRDLERS CLOSE
COVENTRY
CV3 6LS
United Kingdom

Email: support@bellgrave.online
Telephone: +44 7606056033

Customers may contact us using the information above regarding privacy questions, personal information requests, account enquiries, or concerns about how their information is handled.

2. Personal Information We May Collect

Depending on how you use our website, we may collect personal information such as:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order information

  • Products purchased

  • Order value

  • Delivery preferences

  • Payment-related transaction information

  • Customer service communications

  • Return and refund information

  • Website usage information

  • Device and browser information

  • IP address

  • Shopping preferences

  • Information voluntarily provided when contacting us

We only collect information that is reasonably necessary for operating our online store, processing purchases, providing customer service, protecting our website, and fulfilling our legal obligations.

3. Information Collected When You Place an Order

When you place an order, we collect information required to process and fulfil the purchase. This may include your name, contact information, billing details, delivery address, items ordered, quantities, prices, and delivery information.

This information may be used to:

  • Confirm your order

  • Process the transaction

  • Arrange delivery

  • Communicate about the order

  • Handle cancellations where applicable

  • Process returns and refunds

  • Investigate payment or delivery problems

  • Maintain transaction records

  • Prevent fraudulent transactions

We do not request personal information that is unnecessary for completing these activities.

4. Payment Information

Payments may be processed through payment service providers made available through the website.

We may receive limited information relating to a payment, such as payment status, transaction reference, payment method type, amount paid, or confirmation that the payment was successful.

Sensitive payment information may be processed directly by the relevant payment provider rather than being stored directly by us.

Payment and transaction information may be retained where necessary for accounting, fraud prevention, dispute resolution, refunds, chargebacks, and legal compliance.

5. How We Use Personal Information

We may use personal information for legitimate business purposes including:

  • Processing customer orders

  • Delivering purchased products

  • Providing order confirmations

  • Providing delivery information

  • Responding to enquiries

  • Handling returns and refunds

  • Providing customer support

  • Maintaining customer records

  • Detecting fraud or suspicious activity

  • Protecting our website and customers

  • Improving website functionality

  • Understanding how customers use the website

  • Maintaining accurate financial records

  • Resolving complaints and disputes

  • Complying with applicable legal obligations

Personal information will not be used for purposes that are incompatible with the reason for which it was collected unless permitted by applicable law.

6. Lawful Basis for Processing

Where applicable under United Kingdom data protection requirements, we process personal information only when there is an appropriate lawful basis.

Depending on the circumstances, this may include:

  • Processing necessary to perform a contract with a customer

  • Processing necessary before entering into a contract

  • Processing necessary to comply with a legal obligation

  • Processing based on legitimate business interests

  • Processing based on customer consent where consent is required

For example, information necessary to process and deliver an order is generally required to fulfil the purchase agreement with the customer.

7. Customer Accounts

If account functionality is available on the website, information associated with a customer account may include contact details, order history, saved addresses, and account preferences.

Customers are responsible for maintaining the confidentiality of their account access information.

Information stored in an account may be used to simplify future purchases, provide access to order information, and support customer service enquiries.

Customers may contact us if they wish to request assistance relating to personal information associated with an account.

8. Communications and Customer Service

When you contact us by email, telephone, contact form, or another available communication method, we may collect and retain information contained in that communication.

This may include:

  • Your name

  • Email address

  • Telephone number

  • Order number

  • Details of your enquiry

  • Information about purchased products

  • Return or refund details

  • Supporting information voluntarily provided by you

We may retain communications where reasonably necessary to provide customer service, maintain records, resolve disputes, prevent abuse, and improve support quality.

9. Website Usage and Technical Information

When you access the website, certain technical information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring page

  • Website interaction data

  • Session information

  • General location information derived from technical data

This information may be used to operate, maintain, secure, analyse, and improve the website.

10. Cookies and Similar Technologies

The website may use cookies and similar technologies to support website functionality and improve the shopping experience.

These technologies may be used for purposes such as:

  • Remembering shopping basket contents

  • Maintaining website sessions

  • Remembering user preferences

  • Supporting account functions

  • Measuring website performance

  • Understanding website usage

  • Preventing fraud

  • Maintaining website security

Where consent is legally required for certain non-essential cookies or similar technologies, customers may be provided with an appropriate choice regarding their use.

11. Sharing Personal Information

We may share personal information with service providers where necessary to operate the online store and fulfil customer orders.

Depending on the services used, recipients may include organisations that provide:

  • Website hosting

  • E-commerce services

  • Payment processing

  • Order management

  • Delivery and logistics

  • Customer support

  • Information technology services

  • Fraud prevention

  • Accounting or professional services

Service providers should only receive information reasonably necessary to perform their services.

We do not disclose personal information to unrelated parties simply for their independent use without an appropriate legal basis.

12. Delivery and Fulfilment

To deliver customer orders, relevant personal information may be shared with delivery companies, logistics providers, fulfilment partners, or other organisations involved in completing the delivery.

Information shared may include:

  • Customer name

  • Delivery address

  • Telephone number

  • Email address

  • Order reference

  • Delivery instructions

Such information should be used only as necessary to arrange, complete, track, or resolve issues relating to the delivery.

13. International Processing of Information

Some service providers supporting the operation of the website may process or store information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards should be used where required by applicable data protection law.

We aim to ensure that personal information continues to receive an appropriate level of protection when processed outside the United Kingdom.

14. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, contractual, security, and dispute-resolution requirements.

Different categories of information may be retained for different periods.

For example, transaction records may need to be retained longer than general customer service correspondence where required for accounting, taxation, fraud prevention, chargebacks, legal claims, or regulatory compliance.

When personal information is no longer required, it may be securely deleted, anonymised, or otherwise removed from active use where appropriate.

15. Security of Personal Information

We take reasonable organisational and technical measures designed to protect personal information against:

  • Unauthorised access

  • Unauthorised disclosure

  • Accidental loss

  • Misuse

  • Destruction

  • Alteration

  • Fraudulent access

However, no internet transmission or electronic storage system can guarantee absolute security.

Customers should also take reasonable precautions to protect their account credentials, devices, and communications.

16. Your Data Protection Rights

Subject to applicable United Kingdom data protection law and any legal limitations or exemptions, individuals may have rights concerning their personal information.

These may include the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request completion of incomplete information

  • Request deletion of personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain processing

  • Request transfer of certain information where applicable

  • Withdraw consent where processing is based on consent

Requests may be submitted to support@bellgrave.online.

We may need to verify your identity before responding to certain requests in order to protect personal information from unauthorised disclosure.

17. Marketing Communications

Where marketing communications are offered, promotional messages will be handled in accordance with applicable requirements.

Where consent is required, promotional communications will only be sent where an appropriate basis exists.

Customers may request to stop receiving marketing communications by using any available unsubscribe method or by contacting us at:

support@bellgrave.online

Stopping marketing communications does not prevent us from sending necessary service communications relating to an order, payment, delivery, return, refund, account, security issue, or customer service request.

18. Children’s Privacy

Our website and products are intended for customers who are legally capable of making purchases or who use the website with appropriate permission.

We do not knowingly seek to collect unnecessary personal information from children.

If we become aware that personal information has been provided in circumstances where it should not have been collected, appropriate steps may be taken to review and delete the information where required.

19. Changes to Personal Information

Customers should provide accurate and current information when placing orders or contacting us.

If your personal information changes, you may contact us to request that relevant information be corrected or updated.

Where an order has already been dispatched, changes to delivery information may not always be possible.

We may retain previous transaction information where required for legitimate record-keeping, accounting, security, dispute resolution, or legal compliance.

20. Privacy Enquiries and Complaints

If you have questions, concerns, or requests regarding this Privacy Policy or the way personal information is handled, please contact:

Bellgrave
21 GIRDLERS CLOSE
COVENTRY
CV3 6LS
United Kingdom

Email: support@bellgrave.online
Telephone: +44 7606056033

We will review privacy-related enquiries and requests and respond as appropriate in accordance with applicable United Kingdom data protection requirements.