This Payment Policy explains the payment terms that apply when customers purchase Women’s Loungewear, Women’s Jeans, Women’s Knitwear & Cardigans, and other products offered through our website. By placing an order, you agree to the payment conditions set out below.
1. Payment Requirement
Full payment is required when an order is placed unless another payment arrangement is clearly made available during checkout. Orders will not normally be processed for fulfilment until the required payment has been successfully authorised.
2. Accepted Payment Methods
The payment methods currently available to you will be displayed during the checkout process. Customers must select one of the payment methods offered at checkout and provide all information required to complete the transaction.
We do not guarantee that every payment method will be available for every customer, order, device, location, or transaction.
3. Payment Authorisation
When you submit an order, your payment provider may be asked to authorise the transaction.
Payment authorisation does not necessarily mean that your order has been finally accepted. An order may still be subject to verification, availability checks, fraud screening, address review, pricing verification, or other reasonable checks before it is processed.
4. Payment Information
You are responsible for ensuring that all payment information you provide is complete, accurate, current, and authorised for your use.
This may include your:
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Name
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Billing address
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Payment account information
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Card information
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Security verification information
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Any other information requested during checkout
Incorrect or incomplete payment information may result in payment failure, order delay, or cancellation.
5. Billing Information
The billing information provided during checkout should correspond with the information held by your payment provider where applicable.
If the information cannot be verified, we may be unable to complete the transaction or may request additional information before processing the order.
6. Prices
The price payable for a product is the price displayed and confirmed during checkout, subject to any correction of obvious errors.
Customers should review the complete order summary before submitting payment.
Where applicable, the checkout page may also display delivery charges or other amounts relating to the order.
7. Currency
The currency applicable to your purchase will be shown on the website or during checkout before payment is completed.
If your payment account operates in another currency, your bank, card issuer, or payment provider may apply currency conversion rates or additional fees. Such charges are determined by the relevant provider and are outside our control.
8. Payment Processing
Payments may be processed through third-party payment service providers.
The payment provider may apply its own verification procedures, security controls, transaction limits, authorisation requirements, or fraud-prevention measures.
We are not responsible for delays or declined transactions caused solely by a customer's bank, card issuer, or payment service provider.
9. Failed or Declined Payments
A payment may be declined for reasons including:
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Insufficient available funds
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Incorrect payment information
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Incorrect billing information
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Expired payment details
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Security restrictions
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Transaction limits
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Fraud-prevention measures
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Payment provider restrictions
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Bank or card issuer decisions
If payment is declined, the order may not be completed.
Customers may attempt another available payment method if one is offered at checkout.
10. Payment Verification
For security purposes, certain transactions may require additional verification before an order is processed.
We may request reasonable information necessary to verify the transaction, the purchaser, or the payment authorisation.
If requested verification cannot be completed, we may refuse or cancel the affected order.
11. Fraud Prevention and Security
We may use reasonable security procedures to protect customers and reduce fraudulent or unauthorised transactions.
Orders may be reviewed where unusual payment activity, inconsistent information, repeated failed payment attempts, or other potential security concerns are identified.
We reserve the right to refuse, suspend, or cancel an order where we reasonably believe that a transaction may be fraudulent, unauthorised, unlawful, or otherwise unsafe to process.
12. Unauthorised Payments
Customers must only use payment methods that they are legally authorised to use.
If you believe that your payment method has been used without your permission, you should contact your bank, card issuer, or payment provider as soon as possible.
You may also contact us if the transaction relates to an order placed through our website.
13. Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact us and provide sufficient order and payment information so that the transaction can be reviewed.
Where a genuine duplicate payment is confirmed, the appropriate amount will be returned using the applicable payment process.
14. Order Changes and Payment Adjustments
Once an order has been submitted and payment has been processed, it may not always be possible to change the products, quantities, delivery details, or other order information.
Where an approved order change affects the amount payable, any additional payment or refund will be handled according to the circumstances of the order.
15. Order Cancellation and Refund Payments
Where an order is validly cancelled and a refund is due, the refund will normally be issued to the original payment method used for the purchase where reasonably possible.
The time required for a refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.
A refund being issued by us does not necessarily mean that the funds will appear immediately in your account.
16. Payment Disputes
If you believe there is a problem with a payment or charge relating to an order, please contact us so that we can investigate the matter.
When contacting us about a payment issue, please provide relevant information such as your order details, the amount concerned, and a clear description of the issue.
Nothing in this policy limits any rights or remedies available to consumers under applicable UK law.
17. Chargebacks
Where possible, customers are encouraged to contact us first if they believe that a payment or order has been processed incorrectly.
If a chargeback or payment dispute is raised through a bank or payment provider, we may provide relevant transaction and order information to the payment provider as reasonably necessary to respond to the dispute.
We will not prevent customers from exercising legitimate rights available through their payment provider.
18. Payment Errors
Although reasonable care is taken to maintain accurate pricing and checkout information, technical or administrative errors may occasionally occur.
If an obvious payment or pricing error is identified before an order has been processed, we may contact you to explain the issue and, where appropriate, request confirmation before continuing with the order.
We will not intentionally process an order at a materially incorrect price where the error should reasonably have been apparent.
19. Consumer Rights
This Payment Policy does not exclude, restrict, or reduce any mandatory rights available to consumers under applicable laws in the United Kingdom.
Where any provision of this policy conflicts with a mandatory legal right, the applicable legal requirement will take priority.
20. Contact Information
For questions regarding payments, payment verification, duplicate charges, refunds, or payment-related order issues, please contact us using the following details:
Company: Bellgrave
Address: 21 GIRDLERS CLOSE, COVENTRY, CV3 6LS
Email: support@bellgrave.online
Telephone: +44 7606056033