1. Right to Cancel
If you are a consumer purchasing products from us online in the United Kingdom, you may have a legal right to cancel your order under applicable UK consumer law. In most cases, the cancellation period ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.
If an order contains multiple items delivered separately, the cancellation period will normally begin from the day you receive the final item.
2. How to Request a Return
To request a return, please contact us before sending any product back.
Email: support@bellgrave.online
Telephone: +44 7606056033
Please provide sufficient information for us to identify your order, such as your name, order details, the product you wish to return and the reason for the return where relevant.
You should not send a return without first contacting us for return instructions.
3. Return Period
Where you exercise your legal right to cancel, you should return the goods without undue delay and no later than 14 days after informing us of your decision to cancel.
Returns submitted outside the applicable return period may not be accepted unless the product is faulty, damaged, incorrectly supplied or you have another legal right under UK consumer law.
4. Condition of Returned Products
Returned products should be kept in a condition that allows us to inspect and, where appropriate, resell them.
You may handle a product only to the extent reasonably necessary to establish its nature, characteristics and suitability, similar to the way you would normally examine an item in a physical shop.
Products should, where reasonably possible:
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Be unworn other than for reasonable fitting.
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Be unwashed.
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Be free from stains, odours, make-up, cosmetics, deodorant marks or other contamination.
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Have original tags and labels attached where they were supplied.
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Include any original accessories or components supplied with the product.
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Be returned securely packaged to prevent damage during transit.
5. Clothing Returns
Our products include women’s loungewear, jeans, knitwear and cardigans.
When trying on clothing, please take reasonable care of the item. Excessive wear, washing, alteration, damage, staining, stretching or other handling beyond what is reasonably necessary to inspect the product may result in a reduction in the refund where permitted by law.
This does not affect your statutory rights where an item is faulty or not as described.
6. Items That Cannot Be Returned in Their Original Condition
We reserve the right, where permitted by law, to reduce the value of a refund if your handling of the product has reduced its value beyond what would reasonably be expected when examining it.
We will not automatically refuse a statutory cancellation solely because packaging has been opened where opening the packaging was reasonably necessary to inspect the product.
7. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, not as described or different from what you ordered, please contact us as soon as reasonably possible.
Please provide your order information and a description of the problem. We may request photographs or other reasonable information to help us assess the issue.
Your rights regarding faulty or misdescribed goods are governed by applicable UK consumer law and are separate from any voluntary return arrangements.
8. Consumer Rights for Faulty Goods
Nothing in this policy limits your statutory rights.
Under applicable UK consumer law, goods supplied to consumers must meet required standards, including being of satisfactory quality, fit for their intended purpose and as described.
Where goods do not meet these requirements, you may have legal rights to reject the goods, request repair or replacement, or receive an appropriate price reduction or refund depending on the circumstances and the length of time since delivery.
9. Incorrect Size or Change of Mind
Where you simply change your mind, order the wrong size or decide that the style is unsuitable, your return will normally be treated as a cancellation or change-of-mind return rather than a faulty-product claim.
Such returns must comply with the applicable return period and reasonable-care requirements stated in this policy.
10. Return Shipping Costs
If you return an item because you have changed your mind or exercised your statutory right to cancel, you may be responsible for the direct cost of returning the goods unless we tell you otherwise.
If the item is faulty, damaged, incorrectly supplied or not as described, reasonable return arrangements will be handled in accordance with your statutory rights.
Please contact us before returning such products so that we can provide appropriate instructions.
11. Responsibility for Returned Parcels
When you are responsible for arranging a return, you remain responsible for the goods until they are received by us.
We recommend using suitable packaging and a delivery method that provides appropriate evidence of posting or delivery.
Please retain your return receipt, tracking information or other proof of postage until your return has been completed.
12. Inspection of Returns
Returned products may be inspected after receipt.
We may check:
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The identity of the returned product.
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The condition of the product.
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Whether tags or accessories supplied with the product remain present.
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Whether the product shows signs of excessive use, washing, alteration or damage.
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Whether the return relates to the correct order.
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Whether any reported fault or damage is present.
Inspection does not affect any rights that cannot legally be excluded.
13. Refund Amount
Where you validly cancel the entire order under your statutory cancellation rights, we will refund amounts that we are legally required to refund.
Where applicable, this may include the price paid for the returned goods and the cost of the least expensive standard delivery method offered for the original order.
If you selected a more expensive delivery option, we are not required to refund the additional amount above the cost of our standard delivery option where applicable under UK law.
14. Refund Processing
Where a refund is due following cancellation, it will be processed within the time limits required by applicable UK consumer law.
We may be entitled to withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first, where permitted by law.
For other refund claims, processing may begin after we have received and inspected the returned product.
15. Refund Method
Refunds will normally be made using the same payment method used for the original transaction unless another lawful arrangement has been expressly agreed.
The time taken for refunded funds to appear in your account may depend on your bank, card provider or payment service after the refund has been issued.
16. Partial Returns
If your order contains several products, you may return only the eligible products that you do not wish to keep.
Any refund will relate only to the products validly returned and any other amounts that must legally be refunded.
The remaining products in the order will not normally be affected.
17. Exchanges
If you require a different size, colour or product, please contact us to confirm what return options are available.
Unless an exchange is specifically agreed, a return may be processed as a refund and a replacement product may need to be ordered separately.
Availability of replacement items cannot be guaranteed.
18. Lost or Damaged Returns
Please package returned goods carefully.
If you arrange the return yourself and the parcel is lost or damaged while being transported back to us, responsibility may depend on the return method used and the reason for the return.
For faulty or incorrectly supplied goods, please contact us before arranging the return so that suitable return instructions can be provided.
19. Abuse of the Returns Process
We may investigate unusual or excessive return activity, suspected fraud, return of items that were not purchased from us, deliberate product damage or other misuse of the returns process.
Nothing in this section allows us to refuse or restrict statutory consumer rights that apply under UK law.
20. Contact Information
For questions regarding cancellations, returns, refunds, faulty products or incorrect orders, please contact:
Bellgrave
21 GIRDLERS CLOSE
COVENTRY
CV3 6LS
United Kingdom
Email: support@bellgrave.online
Telephone: +44 7606056033
This Return & Refund Policy is intended to operate together with your statutory rights under applicable United Kingdom consumer law. Nothing in this policy is intended to exclude, restrict or replace rights that cannot legally be excluded.